Shipping policy

Last Updated: January 12 2024

**Shipping Policy**

Thank you for choosing Gauvin Auto. We aim to provide you with a seamless shopping experience, and part of that experience is transparent and reliable shipping.

**Processing Time**

Orders are typically processed within [2] business days. During peak seasons or promotional events, processing times may vary, and we appreciate your patience.

**Shipping Costs**

Shipping costs are calculated in our base price for the following provinces in Canada: NB, NS, PEI, NL, QC, ON, MN, SK, AB and BC. If free shipping is not available for your province or type of order, we will contact you directly to set up extra fees.

**Shipping Methods**

We offer several shipping methods, including standard and expedited options. The available methods and estimated delivery times will be sent once we shipped your order. Local pickup is only available on our website for a radius of 25km from the city of Caraquet, NB, Canada

**Oversized order**

Oversized items requiring delivery via carriers are not eligible for free shipping. We will contact to adjust the prices after you pass your order or give us a call if your order, need pallet freight.

**Tracking Your Order**

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

**International Shipping**

We only ship to Canada if the following provinces: NB, NS, PEI, NL, QC, ON, MN, SK, AB and BC.

**Delivery Times**

Delivery times vary depending on the shipping method we select and the destination. While we strive to meet the estimated delivery times, unforeseen circumstances such as customs processing delays may affect delivery dates.

**Address Accuracy**

It is the responsibility of the customer to provide accurate shipping information. Please double-check your billing address during the checkout process. We cannot be held responsible for orders shipped to incorrectly provided billing addresses. We only shipped to the billing addresses filed on our order form. We cannot ship to a different shipping address than the billing one.

**Shipping Carrier**

We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. However, we are not liable for any delays or issues caused by the shipping carrier.

**Missing or Lost Packages**

If your package is missing or lost in transit, please contact us immediately, and we will work with the shipping carrier to resolve the issue.

**Policy Changes**

We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page.